Refund Policy

We aim to provide high-quality service. If you are not satisfied with your purchase, you may request a refund within 14 days of the transaction. Refunds will be issued to the original payment method. Certain conditions and exclusions may apply, including digital product limitations.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 14 days of the original purchase date
• The service must not have been used extensively (defined as less than 25% of available credits or features)
• You must provide a valid reason for the refund request

2. Refund Process

To request a refund, please follow these steps:

1. Log in to your account
2. Navigate to the Billing section
3. Click on "Request Refund"
4. Fill out the refund request form, including the reason for your request
5. Submit the form

Alternatively, you can contact our customer support team at support@broadcastly.io with your refund request.

3. Refund Processing Time

Once your refund request is approved, we will process the refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but typically takes 5-10 additional business days.

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Purchases made more than 14 days prior to the refund request
• Services that have been extensively used (more than 25% of available credits or features)
• Custom development or implementation services that have already been delivered
• Add-on features or credits that have been partially or fully consumed

5. Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants a refund outside of our standard policy, please contact our customer support team, and we will review your case on an individual basis.

6. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new refund policy.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: billing@broadcastly.io
Address: 123 Business Avenue, Suite 456, Tech City, TC 78901